Company Description
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family. Job Description
Scope Of Position
Your role will be responsible for setting up and stocking the bar for service. Producing and serving alcoholic and non-alcoholic drinks to guest and Raffles standards. Leading and supporting the bar backs whilst assisting waiters and floor staff during service. Responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us.
You will work with the bar management to help develop create and implement seasonal menus and specials.
Responsibilities
Operation - Knowledge of menu and all products served with in the Guards Bar.
- Deliver food and beverage orders from to customers’ tables rapidly and accurately with an explanation of each item for the guest.
- Assist the floor staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
- Responsible for the set up and restocking of the bar and back of house areas.
- Making and preparing alcoholic drinks, cocktails, wines spirits and soft drinks.
- Explain menu items to the guest with a knowledgeable and in a professional manor.
- Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
- Ensure food is served in accordance with safety standards.
- Inform bar staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety - Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications, Skills & Experience
Qualifications
Essential - A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable - Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly
Additional Information
Why join our Raffles team? Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values? Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
