Headley Prefessional Recruitment are working with a 5* Housebuilder who have a fantastic brand, product specification, marketing support and significant pipeline of impressive developments.
To be a success in this role, you will be an experienced New Homes Sales Executive who is onboard to cover for Holiday Cover within the North East Region.
In addition to the basic salary, my client will pay you a guaranteed monthly payment of £600 as this role at times covers other locations in the region.
My client also prides itself on personal developemnt plans for each employee to fulfill career ambitions.
Job Role:
You will be based at one of the regional developments and then be required to work from another development to cover holidays. All mileage is paid.
To secure and progress reservations through to completion, whilst providing 5* customer service and ensuring KPI’s are achieved.
Main Duties and Responsibilities
Effective delivery of sales targets: Deliver KPI targets, including but not limited to:
Reservations, Price performance, Days to exchange, Legal completions
Manage negotiations to achieve sales targets with a focus on price improvement
Ensure all sales that are using schemes are managed appropriately
Deliver 5* customer service and experience:
Provide an excellent customer journey experience to all customers to achieve 5* HBF status excellent Trustpilot reviews, and at least a pass from a mystery shop assessment
Recognise customer profiles to tailor your approach and build rapport
Provide knowledgeable information and thorough show home demonstrations
Establish customer requirements, needs, and wants to provide relevant information
Provide and explain all relevant information to customers including plans, products, pricing etc. Ensuring that the information is up to date and fully understood, whilst managing customer expectations
Maintain contact with customers on a regular basis, focusing on ensuring an excellent customer journey and providing progress updates
Undertake customer choices and extras appointments
Respond to customer enquiries, questions, and concerns in line with the customer journey
Provide knowledgeable and informative new home demonstrations and handovers
Represent and deliver the companies high-quality standards:
Promote the products and homes, highlighting features, benefits and USPs
Carry out regular plot checks to identify and report quality and presentation concerns to site team and management to maintain quality standards
Regularly review and maintain site and show home presentation standards and highlight to management any areas requiring improvement
Take part in weekly site and sales team meetings to discuss presentation standards and actions to take
Proudly represent and promote the company values to all customers and colleagues
Provide accurate and timely information and data to customers and colleagues:
Provide accurate and up to date information, with all customer journey information recorded on the CRM system
Accurately explain working drawings and plans
Liaise and communicate effectively with external bodies such as solicitors and financial advisers to achieve exchange targets
Conduct regular meetings with Site and Sales Managers to ensure processes run smoothly and issues are highlighted, actioned, and resolved
Provide handover documentation to customers including adherence to company policy and procedures
Conduct and provide competitor report monthly, on time and accurately
Provide Comms and Marketing with customer stories and feedback from marketing campaigns
Compliance with training and regulatory bodies:
Pro-actively complete all required training within set timescales
Understand and adhere to relevant industry regulations
Take responsibility for own learning, ensuring evidence of learning is recorded and saved
Identify own areas of improvement and highlight to management
Pro-actively participate in training sessions
Mentor and guide Trainee Sales Executives
Understand and adhere to Health and Safety requirements and expectations
Key Attributes
Experience managing a new build development and working to targets
Excellent sales and communication skills
High standards of presentation
Knowledge of the conveyancing process and a proven history working with solicitors and financial advisors
Effective negotiation skills
Proactive, professional, and self- driven
Excellent demonstration skills and knowledge
Ability to work independently
Ability to be an effective team player
Proven ability to meet and exceed sales targets whilst managing a varied workload in a fast-paced environment
Desirable:
Ability to adapt to change and a willingness to make suggestions for business improvement
A flexible approach to working days/ hours to meet the needs of the business
Confident training new starters and trainees
Experience
Previous experience working in the new build industry and managing a new home development
Experience of selling off plan
Good literacy, numeracy, and IT skills
Good knowledge of the local market
Full UK driving licence and own transport
If you feel you have the required experience, professionalism and drive to be a success in this role, please APPLY TODAY
