Hotel Receptionist

HospitalityJobs • Full Time • Bridgwater, Somerset, Somerset, United Kingdom • £28,000 / year • 1d ago

Role - Hotel Receptionist x 2 £28,000.00 p/a (40 hrs) + EXCEPTIONAL BENEFITS

PERMANENT ROLE
MEAL AND TRANSPORT ALLOWANCE
40 HOURS PER WEEK
FREE CAR PARKING
ESTABLISHED GROWING BUSINESS
ROLES BASED IN BRIDGWATER AND BREAN

Our client is a leader in their field. They pride themselves on outstanding service levels. If you are great with people, have excellent communication skills and maintain high standards in all that you do then read on .......

Duties and Responsibilities

Responsible for the entirety of the customer journey from making a booking and pre- arrival through to the departure
Process all aspects of guest bookings from new bookings, extensions, cancellations and amendments ·
Provide an efficient checking in and out process for all guests accommodating special requests whenever possible
Ensure any relevant information is handed over to the following shift to ensure consistency of service to the guests
Coordinate room status updates with the housekeeping department
Thoroughly understand and adhere to all cash handling and payment policies and procedures
Keep abreast of any current guest complaints and advocate solutions to maximise guest satisfaction

Skills and Experience

Previous reception experience essential
First-rate customer service skills
Exceptional communication skills adaptable to a wide range of audiences
Highly personable with the ability to build relationships at all levels of the business
Have strong organisational and office administrative skills
Have a meticulous attention to detail
Proficient in IT/Microsoft Office and payment handling
Be willing to travel and work in Bridgwater and Brean

If you feel you have the skills and experience, please upload your CV and we will be in touch to discuss THIS FANTASTIC OPPORTUNITY

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