Trade Branch Retail Supervisor

RetailJobs • Full Time • Swansea, West Glamorgan, United Kingdom • £27,903 - £32,705 / year • 3h ago

Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways. Do you want a driving trades and retail supervisors role that is interesting and with sociable working hours?

Are you looking for a company who believe their employees have an excellent work/life balance, promote internally and help their employees learn new skills and experience.

My client is looking for a supervisor for their Swansea Branch.

The successful candidate will have retail, trades or construction experience with a focus on customer support, communication and excellent interpersonal skills. You will be working as part of a small committed team in an interesting, growing marketplace. Benefits:

You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme taking your salary to £32,705 per annum 33 days holiday (including statutory holidays) Free Life Assurance Plan of 3x your Annual Salary Option to join the Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development

Job Description:

Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations
Provide exceptional customer service and support to new and existing customers
Ensure excellence in customer service, operational standards and Branch sales targets are achieved
Support the delivery of sales targets whilst developing and maintaining positive customer relationships
Assist with the delivery of branch operations
Provide support and assistance to Branch colleagues as required
Support the Branch Manager to ensure team complete actions and activities on time, and in full
Ensure Branch team compliance with Health and Safety, company policies and procedures
Undertake stocktakes and audits
Maintain maintenance records for Branch vehicles
Conduct Branch housekeeping for front of house, warehousing and merchanting

Person Specification:

Passion and energy to deliver exceptional customer service and achieve business targets
A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
Good organisational skills, with ability to prioritise and use own initiative
Confident IT user, with experience of MS Office and industry standard software eg SAP
A full and valid driving license is essential, and a FLT licence could be a distinct advantage
The ability to cover for the Branch Manager when required
Previous branch stock take experience could be a distinct advantage
Comfortable to work in a small team and on occasion, alone
Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage