Our Chalet-Hotel Manager is responsible for the running our resort operations in Montgenevre and managing a team of 10 staff members. It is their job to work with our UK team ensuring our guests are not on just another ski holiday and to make sure they have a true ‘Ski Miquel Experience’.
This role is perfect for someone from a hospitality background with team management experience, great interpersonal skills, and a ‘can-do’ attitude. If you are prepared for hard work and long hours, then you will be rewarded with a job that gives you plenty of time on the mountain, as well as being able to interact with our guests, making it ideal for someone who is outgoing and loves meeting new people.
Please note that this position is currently only open to EU passport holders or those who already have the right to work in France.
The Company
Ski Miquel is more than just an inclusive ski holiday company, we are a family-run business based in Hove (near Brighton) with over 40 years’ experience in the travel industry, and we like to think we're pretty good at what we do.
The company was founded in 1980, after our owner and a colleague decided to start their own travel business. With five permanent members of staff in our ‘offices’ when guests or staff call or e-mail; they know exactly who their talking to. We don't like to hide behind e-mails or answerphone messages - We're upfront and personal, and we want to talk directly to our customers so that we can provide the best level of service for them again and again. It's this close-knit work ethic that has turned Ski Miquel into the much-loved travel company it is today.
With five or six members of staff in each resort, we work hard to achieve the level of service that our customers have come to expect. Creating a fun and friendly atmosphere in our chalets is our main aim, and we do this by ensuring that we hire the best staff. We own most of our chalet-hotels, and 85% of our bookings are either repeat guests or word-of-mouth recommendations.
If you’re looking for a great company to work for during the winter season then you’ve found it!
Principal Tasks
The following is an outline of the principal tasks that are expected of our Chalet-Hotel Managers:
- Quality control – Making sure the chalet-hotel and service is kept up to the required Ski Miquel standard, which includes the bedrooms, bathrooms, lounge, dining room, bar, and kitchen.
- Assisting with evening dinner and bar shifts where required.
- Overseeing the transfer day clean, ensuring both chalet-hotels are ready for the new guests.
- Organising all pre-sold lift passes and equipment rental.
- Providing activities in resort and entertainment during the guests’ holiday, and to generally ensure their stay is an enjoyable experience.
- Liaison with resort suppliers and submitting orders in a timely fashion.
- Staff supervision, ensuring all resort staff are punctual, well-presented, polite, and working to their full potential and in accordance with their rotas.
- Dealing with any guest queries or complaints in a timely manner.
- Reporting any maintenance issues in resort to ensure they are resolved as soon as possible.
- Completing resort paperwork, including accounting to Ski Miquel standards, and following any instructions as given by Head Office.
- Reporting any major issues or concerns back to the UK team as and when they occur.
The Candidate
The following is an outline the characteristics that are expected of our Chalet-Hotel Managers:
Personal Qualities
- Punctual
- Hard-working
- Proactive
- Friendly and engaging
- Sociable
- Team player
- Able to inspire team confidence
- A good motivator
- High attention to detail
- Well-presented
- A passion for the outdoors
Essential Requirements
- Must have a valid EU passport, or must already have the right to work in France
- Fluent English speaker to be able to communicate with guests and other staff
- French language skills
- Previous hospitality experience.
- Previous team management experience, ideally within hospitality.
- Computer literate