Looking to do something different this winter? Join the team at Alpine Culture as our Operations Manager this season!
Alpine Culture are currently seeking a motivated, experienced and passionate Chalet Manager or managing couple to lead our team during the Winter Season. This is the perfect role for someone looking to progress their career within the ski and hospitality industry. Essential to have high level of understanding of luxury chalet industry, service and working in resort/France. Your main responsibilities will be guest satisfaction, employee performance and upholding chalet appearance/ standards.
Responsibilities:
- Day to day Chalet management of guests and staff
- Communication with guests to provide concierge service, deal with and issues that may arise and go ‘over and beyond’ to exceed their expectations
- Hold regular staff meetings- report back to management with ideas to drive standards, improve staff performance and communicate guest feedback.
- Manage client expenses, take payments, scheduling of staff
- Skiing with clients
- Property management- liaise with relevant tradesmen, suppliers etc, property checks
- Inventory management- stock takes, ordering, moving stock between chalets
- Manage setup and close down of chalet
- Produce ideas to cut operational costs
- Manage client expenses, take payments
Requirements
- Experience in hospitality industry and luxury market
- Full manual driving license
- Management experience in hospitality industry
- Good skiing ability and knowledge of local resorts is desirable but not essential
- High standard and knowledge of service and wine
- Great interpersonal skills- ability to build relationships with clients and well as maintain a good working relationship with employees
- Eye for detail- level of cleanliness, standard of service
- Basic computer skills- spreadsheets, emails etc
- Ability to overcome logistical issues, problem solver, highly organised
French language is desirable but not essential
