Software Support Analyst
Cirencester, hybrid (x3 days in the office)
Software Support Analyst to work for an independent software company who have won various accolades of excellence and have a company culture to be envied. As a Software Support Analyst you will focus on the client experience. The Software Support Analyst will resolve problems head on and be solution focused.
Benefits
As a Software Support Analyst for this awesome company, you will benefit from:
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Starting salary of £28,000 - £33,000 (depending on experience)
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Generous Annual Leave (25 days + Bank Holidays, rising to 28, with an additional 1 day per month available as incentives)
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Pension Plan
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Hybrid working (nice balance of home and office)
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Free parking
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Employee Assistant Programme (including Mental Health and Life & Welbeing guidance and care)
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Company Events
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Charity Events
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Awesome team of friendly and knowledgeable peers
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Opportunity for career progression
The Role
As a Software Support Analyst you will have an interesting and varied role. Some of your responsibilities will include:
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Monitoring support tickets through a ticketing system
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Clarifying requirements with the client when necessary
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Verify solutions and confirm them with clients or colleagues
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Edit and create reports as asked for by clients
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Providing strong customer service to clients
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Other responsibilities as required
The person
Unfortunately, desire, as much as it is important, is not enough. You will also need:
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Experience using SQL or a similar language
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Strong customer service skills
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One or two years experience in a similar role
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IT/ Web programming knowledge
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Good communications skills
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Friendly
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Positive influence
Interested? Then apply and be a key part of this company's journey.
All the best,
Charlie Syrett
Richmond Square Consulting Ltd
Other job titles: Support Analyst, 2nd Line Support, Service Desk Analyst, Technical Analyst, Application Analyst, Application Support Analyst, Application Engineer
