Outbound Product Aftersales Advisor

SalesJobs • Full Time • Ashby-de-la-Zouch, Leicestershire, United Kingdom • £30,000 - £32,000 / year • 2m ago

OUTBOUND PRODUCT AFTERSALES ADVISOR

This thriving and ambitious business is looking to capitalise on its continued growth by adding a brand new exciting role to its already thriving team at its Leicestershire head office.

Reporting to the Internal Sales Manager you will be responsible for delivering a world class customer experience and consistently generate profitable sales and revenue promoting the company’s services and products to existing clients. In return you will receive an attractive salary of £32k + commission (£6K OTE) + pension + Hols + Stats + a fantastic working environment.

The successful candidate will be experienced in a KPI driven sales environment with the ability to both technically and commercially assess existing customers and maximise all opportunities to identify and contact new prospects.

THE COMPANY

This role provides a fantastic opportunity to work for a company who:

Are part of a global business with a first-class reputation in quality and service
Have worked hard to build a culture of togetherness, mutual respect and team spirit whilst maintaining outstanding performance and sustained growth
Have an enviably low staff turnover
Are supplying major clients throughout industries including food & beverage, oil & gas, pharmaceutical & leisure
Offer a modern, pleasant working environment

THE OPPORTUNITY

This role offers a fantastic opportunity to take ownership of a brand new key role within this well-established team of professionals.

Job Description

Working within an established team, you will look to identify and consistently generate profitable sales and revenue from existing customer installations.

Key responsibilities:

Data Analysis – review and analyse product sales data from purchase history to identify customer installations
Customer Outreach – Contact identified locations to offer appropriate new products, service parts and discuss the benefits of the in-house service department
Sales & Contracts – Promote and sell service contracts to ensure regular maintenance and service work by the service department
Lead Generation – Identify potential leads within existing install base customers and develop strategies to engage them
Cold Calling/Emailing – Utilise traditional SDR/BDR techniques such as cold calling/emailing to reach potential customers
Follow-Up – Maintain regular communication with customers to ensure satisfaction and identify additional service opportunities
Record Keeping – Accurately document all customer interactions, sales, and service contracts in the company CRM system
Collaboration – Work closely with sales and service departments to ensure seamless delivery and customer satisfaction
Feedback Loop – Gather and report customer feedback to help improve products and services.
Continually improve your knowledge of Products and services to enhance upselling of brand and maximise opportunity
World Class Customer service

THE SUCCESSFUL CANDIDATE

This is a company that really cares about its people. In return they are looking for committed, driven individuals with a passion for quality and service.

Essential Skills/Qualifications

Dynamic and forward thinker with experience in Sales development (SDR) and Business development (BDR) role
Ability to maximise opportunity and revenue
Cold calling/email outreach experience
A confident communicator
Good customer service experience
Excellent IT skills including Microsoft Word/Excel/Powerpoint
Excellent telephone manner and interpersonal skills

Desirable Skills

Good aptitude for understanding Mechanical/electrical/chemical engineering
Previous B2B experience within a KPI driven setting
Articulate, self-motivated, dynamic and organised

The Outbound Product Aftersales Advisor roles presents the opportunity to take full ownership of a new and varied role within a fantastic, forward thinking company at the forefront of their industry. In return you will receive a highly competitive salary of £32k + commission (£6K OTE) + pension + Hols + Stats + a fantastic working environment.

If you wish to be considered for this exciting opportunity, please use the ‘apply now’ button or contact Jo Eley or Jo Bailey on (phone number removed) for further details.

BE Engineering Ltd is a relationship driven recruiting partnership offering a confidential and personalised career service throughout the UK. We are interested to hear from high calibre professionals across all areas of engineering and manufacturing who are looking for their next progression. Our highly motivated and quality driven consultancy will work to connect you with the very best opportunities in the market. Contact us on (phone number removed)

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