Customer Relationship Executive Retail

RetailJobs • Full Time • Banbury, Oxfordshire, Oxfordshire, United Kingdom • £25,000 - £26,400 / year • 1d ago

We are recruiting for a proactive Customer Relationship Executive to join this retail customer service team on a 12 month FTC initially however this will more than likely become a permanent role. If you're passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we'd love to hear from you.

Key responsibilities for the Customer Relationship Executive

Processing customer orders via phone, email, and EDI Handling queries related to inventory, pricing, and deliveries while resolving issues promptly Managing technical enquiries using electronic parts diagrams as a first level of support before escalation Building and maintaining strong relationships with customers and sales teams Proactively resolving concerns and keeping customers updated on orders and returnsWhat We're Looking For:

Proven experience in customer service and administration Strong communication skills Attention to detail Able to work in a fast paced and demanding environment Proficiency in Microsoft Office, SAP would be a beneficial but not essential A proactive, solutions focused team player with excellent interpersonal skills What's In It for You?

As the Customer Relationship Executive, this is a fantastic opportunity to join an innovative market leading, company who prides itself on a positive culture, a strong brand and who offers real progression opportunities. You'll work in bright, modern offices with excellent facilities.

Salary: Between £25,000 - £26,400 Hours: 37.5 hours a week (Monday to Friday, 8:30 AM - 5 PM) Hybrid working model Holidays: 26 days plus bank holidays Training: Comprehensive training and onboarding Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more

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