Accountancy Software - Customer Services Specialist

ITjobs • Full Time • SW1V, Victoria, Greater London, Greater London, United Kingdom • £40,000 - £44,000 / year • 1w ago

Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a Customer Services Specialist with a good understanding of accountancy software products. Located at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in the office.

Skills

Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
Experience delivering software-based product onboarding or training. E.g. Xero, Quickbooks, Sage.
Ability and desire to learn while staying up to date with the appropriate software solutions.
Knowledge of accountancy firm environments, workflows and likely expected challenges

Duties

• Providing customer support including onboarding partner, strategy and training.

• Be the first point of contact to resolve challenging customer queries

• Hold consultative conversations and using questioning skills to uncover customer pain points.

• Able to build urgency in customers to activate and use their subscriptions

Benefits

• Long contract

• Product Training

• Free Breakfast

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