Job Opportunity: Contracts Manager – Security (Manned Guarding)
Location: Head Office: Kent
Candidate Location: South / South East / Home Counties
Salary: Negotiable
Employment Type: Full-Time
Unlock Your Career Potential with a leading family-owned Security & FM services business, with over 20 years in the industry.
Are you an experienced professional in the security industry with a passion for leadership and operational excellence?
We invite you to join us as a Contracts Manager—a role that offers exciting career progression, with the potential to grow into a Director-level position.
We pride ourselves on delivering outstanding security solutions. As Contracts Manager, you will play a pivotal role in ensuring service excellence across our client sites, while fostering growth and development within your team. This is a hands-on position ideal for a dynamic individual who thrives on variety and is driven to achieve success in a growing organization.
Role Purpose
As a Contracts Manager, you will:
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Lead operational delivery for client sites, ensuring safety, efficiency, and service excellence.
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Build and nurture high-performing teams, enabling individual and organizational success.
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Cultivate strong relationships with clients, and security officers, acting as a trusted advisor and problem-solver.
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Drive continuous improvement, ensuring compliance with industry standards and company policies.
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Maintain and support the growth of the business, continuously bringing new ideas to the forum.
What You’ll Be Responsible For
Operational Excellence:
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Manage security operations to meet and exceed KPIs, SLAs, and customer expectations.
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Conduct regular site visits, ensuring seamless service delivery and high client satisfaction.
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You will be responsible for all security officers, across all sites. You will be fully supported by the Security Operations Director and, you will have a team reporting to you.
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Investigate and resolve incidents promptly, maintaining compliance with regulatory standards.
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You will have experience in managing Staff Rota’s / Payroll with a full understanding commercially and financially.
Team Development:
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Lead by example, fostering a culture of professionalism and accountability.
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Identify training needs, ensuring your team completes all mandatory inductions and development programs.
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Develop succession plans to support team growth and your own career progression.
Customer Focus:
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Act as a key point of contact for clients, resolving challenges with a proactive and solutions-oriented approach.
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Deliver reports and analyse data to drive operational improvements and strategic decision-making.
Compliance and Safety:
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Promote a health and safety-first culture, ensuring all services align with SHEQ policies.
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Monitor and report near misses, incidents, and safety performance metrics.
What We’re Looking For
Essential Skills and Experience:
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Proven track record in security operations, with supervisory or management experience in the manned guarding sector.
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Strong knowledge of Private Security Industry legislation and best practices, including commercial and residential business operations.
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Exceptional leadership skills with the ability to inspire and develop teams.
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Excellent communication and customer service abilities, with a focus on building lasting relationships.
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Proficient in IT, including CRM systems and Microsoft Office.
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Flexible and adaptable, with a positive attitude and the ability to thrive under pressure.
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Valid SIA license (SG or DS) and full UK driving license required.
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You will report to the Security Operations Director
Why Join Our Team?
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A dynamic role offering diverse challenges and opportunities. We have a long history in the Security sector and related industries.
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We have a very strong Management and Director team with many years of cumulative Security & FM experience, all from diverse backgrounds including the Police force, Metropolitan Police, Counter Terrorism, Military and Leadership.
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A clear path for career growth, with potential progression to Director-level leadership.
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A supportive, professional environment where your contributions and hard work are recognised and rewarded.
Ready to Lead the Way?
Take the next step in your career and make a lasting impact in the security industry. Apply today to join as Contracts Manager (Security) and unlock your potential for growth and success