Retail Fit-Out Account Manager - Hybrid

RetailJobs • Full Time • Swindon, Wiltshire, Wiltshire, United Kingdom • £35,000 - £40,000 / year • 3d ago

A rare opportunity to work for a forward-thinking fit-out company has arisen in the Swindon area. Working Monday to Friday, 8:30am - 5.30pm, applicants must have a background in manufacturing or shop fit out

This role offers hybrid working, part from home, part office-based, with a salary of up to £40,000.

Purpose of the role:

To maintain and develop strong relationships with new and existing clients and any client appointed partners and manage this relationship to ensure that the customer service provided is one of quality and service
To ensure dialogue with client and client appointed partners is maintained and remains professional to the high standard expected of a lead client facing role
Maximise all client opportunities both inside and outside existing supply routes
This includes managing enquiries, key cost documents and settling financial accounts within the identified timescales set by the account 'Service Level Agreement' or any client associated deadlines
Monitor and ensure accuracy of all client pricing documents. Review clients templates prior to issuing, to ensure all elements of the project have been captured and priced correctly
Review and produce project final accounts for presentation to the client and client appointed partners and negotiate final accounts where necessary
Audit all new business estimating relating to those client account falling within immediate responsibility. Applying commercial judgement to ensure that new business estimates, quotes or tenders are delivered to enable the company to successfully secure new business within the account
Work proactively and professionally with all internal teams and suppliers including account directors, procurement team, project management and internal project management team ensuring that all projects achieve financial success
When required, be involved within account tendering and form successful tender documents and pricing

Key activities:
Liaise with client and clients assigned business partners on commercial position
Manage all client projects assigned to the highest standards and deliver with professionalism
Oversee prototype development process and manage clients expectations within agreed timescales
To monitor all project initial quotations for accuracy to the project drawings and schedules
Manage all stock levels to ensure that stock usage and efficiency are kept to a commercial sound level
Be responsible for agreeing all final accounts with relevant parties clients, subcontractors and suppliers
Maintain and produce an accurate weekly report of project quotation/ final account status
To improve cost of sale and increase as well as maintain margin within direct subcontract categories and labour
Report on above proving targets and effectiveness of activity
Audit new business estimates ensuring commercial competitiveness is maintained
Monitor pricing rates and ensure commercial viability applicable to company needs
Effective communication and professional liaison is maintained within the overall scope of the job
To establish the tactical/strategic needs of the company within the scope of the job
Update business sales forecast document on a monthly basis with specific client account sales
To be aware of and comply with company protocols, standards and ethos

Requirements:
Strong evidence of competency for good liaison/relationship management skills
Both written and verbal communication to a high level
Overall able to apply sound commercial judgement and strong negotiation skills
Recognised qualification or suitable experience to client account management
Experience working within retail interiors and display equipment, managing key retail clients
Proven competency for interpreting drawing, schedules, bills of material and quantity analysis and client control documents
Understanding for methods of working, within the various tendering processes

For more information on this job role, please get in touch with Kristy at Acorn by Synergie

Acorn by Synergie acts as an employment agency for permanent recruitment

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