Catering & Retail Supervisor

RetailJobs • Full Time • Eastleigh, Hampshire, United Kingdom • £24,010 / year • 6d ago

Are you a passionate and experienced catering professional with a knack for leadership? Do you thrive in a fast-paced environment and enjoy delivering exceptional service? If so, we have the perfect opportunity for you!

We are seeking a dedicated and enthusiastic Catering & Retail Supervisor to join our team. This role blends operational duties with supervisory responsibilities, offering a dynamic and rewarding experience.

What You Will Do:

Lead and inspire: Supervise and mentor our Hospitality Team Members, fostering a positive and productive work environment. Ensure smooth operations: Oversee daily catering and retail operations, ensuring efficient service delivery across all outlets, including vending services. Maintain high standards: Monitor food and service quality, address customer feedback, and implement improvements to enhance the customer experience. Collaborate effectively: Work closely with the kitchen team, including the Head Chef and Senior Chef de Partie, to ensure seamless communication and efficient workflow. Champion customer service: Provide outstanding customer service, handling queries and complaints with professionalism and efficiency. Manage resources: Assist with stock control, ordering, and help maintain front-of-house equipment. Prioritise safety: Ensure adherence to Health & Safety and Food Hygiene regulations. Contribute to special events: Support catering needs for internal functions, external events, and college lettings. What You Will Bring:

Proven experience: Experience in catering and/or retail service delivery, including staff supervision and stock management. Experience working with young people (16-19 age range) is desirable. Qualifications: Level 3 or higher qualification in catering, hospitality, and/or retail, or equivalent demonstrable experience. A current Level 2 Food Safety Certificate is essential, and a willingness to work towards Level 3 is highly desirable. Customer focus: A passion for food and customer service, with a commitment to delivering exceptional experiences. Leadership skills: Effective team leadership and supervisory skills, with the ability to motivate and develop others. Communication skills: Excellent verbal and written communication skills, enabling clear and effective communication with diverse individuals. Problem-solving abilities: Proactive and resourceful, with the ability to work under pressure and solve problems using initiative. Organisational skills: Highly organised and detail-oriented, with the ability to prioritise tasks effectively. Flexibility: Adaptable and willing to work flexible hours, including some weekends and evenings

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