Ascott Hospitality UK is seeking an experienced and confident Sales Coordinator to become part of our Team.

You will report to the CRO Manager, supporting the Sales and Reservations team with administration and booking enquiry to achieve confirmed revenue across our portfolio of properties.

As our Sales Coordinator, you will be responsible for:

Tracking each sales opportunity to close successfully
Acting as a positive ambassador for EU properties ensuring that positive brand image is strengthened and maintained in all interactions with customers and colleagues
Coordinating requests for groups and long stays proposals for EU properties
Being responsible for groups and long stays enquiries and all related administration
Ensuring all groups’ related tasks are completed communicated to the appropriate hotel departments
Keeping property information relating to customer requirements, interests and market activities up to date
Using Salesforce to input, maintain and plan targeted sales activity
Building relationships with the bookers in order for them to return
Handling, converting and closing enquiries to successful conclusion within agreed service levels
Driving up-selling of rooms, supporting company’s performance
Liaising with the client in order to obtain the necessary information required to ensure that their requirements are met, and expectations managed
Providing cover and support for the other Sales Coordinators and Reservations Agents when required

To be successful in the role of Sales Coordinator, we require:

Previous experience working in a relevant sales environment
Effective communication skills
Good administrative and organisational skills
Opera Cloud/RMS PMS experience desirable
Guest service and Relationship Management focused

This is your opportunity to be part of our team as a Sales Coordinator. We focus on your professional and personal development, and we offer:

Genuine career opportunities within our business
Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
A travel allowance for every day you work to contribute to your commuting cost
A PERKBOX subscription with benefits, retail discounts and savings available from your first day
Employee Assistance Programme
Refer a Friend bonus
Employee Recognition Awards Ceremony and company team parties
Once you pass your probation, a special staff rate when staying in our European properties
Staff incentives when you and your team perform
(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Required skills: Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Sales, Customer Focus, Communication Skills, Problem Solving

The Ascott Limited UK Corporate Office

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Sales Coordinator