Receptionist
Location: Burgh Island Live-in accommodation is available, subject to availability. This starts at £25.00 per week in a shared room)
F/T: 40 Hours per week
Salary: £(phone number removed)
Want to work at one of the most magnificent hotels in Devon?
This hotel is an iconic landmark and retreat, positioned on a wildly beautiful and secluded tidal Burgh Island. A career at Burgh Island is unique and is not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours. We are looking for a receptionist to develop their career further by joining a wonderful team of individuals, here at Burgh Island!
Requirements for the role:
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Manage check in and check out process.
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Answer the phone, take reservations and deal with any enquiries.
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Prepare catering list with important information and making sure kitchen and front of house are aware.
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Prepare daily reports as required.
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Manage guest payments, invoices, receipts.
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Reconcile petty cash.
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Manage comprehensive hand over to following shift.
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Help guests with local enquiries, bookings, tickets, and travel arrangements.
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Report maintenance items to the maintenance logbook.
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Responsible for all health & safety during shift.
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Prepare welcome drinks for arriving guests.
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All future deposits are processed and recorded.
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All pre-charges are processed and recorded.
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Responsible for guest security and ensure their belongings are labelled correctly.
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Assist front of house as necessary
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Make sure all allergies/intolerances are clearly marked on catering list and F&B team is aware of it.
General duties:
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Assist with other functions as necessary.
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Maintain register of visiting maintenance/service companies.
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Report accidents or incidents promptly and correctly.
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Be vigilant and report any suspicious behaviour in or around the hotel.
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Handle emergencies if necessary, during shift.
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Comply with all Reception related SOP’S.
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You are expected to be presentable at all the times.
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Make sure there is always someone at the reception at all operational times.
On top of a competitive salary, we offer an excellent benefits package which includes.
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Employee Assistance Programme
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Service Charge - Equal share pro-rated according to contracted hours.
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Bonus Scheme - Eligible after successful completion of 3-month probation period
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Pension
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Meals on duty provided (Brunch and Dinner)
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Accommodation - Subject to availability
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Staff shopping system for those in accommodation with a local convenience store.
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Discounted rates with the local taxi company
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Apprenticeships via HIT Training available
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WSET courses available
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50% Employee Discount on Food
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25% Employee Discount on beer, wine and soft drinks
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1 Free night B&B in any Inn-Telligence managed property after 1 year employment
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2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment
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Free use of hotel paddleboards and kayaks (subject to availability)